Privacy Policy

1. Introduction

Rivamaris is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our yacht charter services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you have questions or concerns about this policy, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Make a booking inquiry or reservation
• Contact us through our website forms or email
• Subscribe to our communications
• Participate in surveys or provide feedback

This information may include: name, email address, phone number, billing address, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• Browser type and version
• IP address and general location
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie use, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process bookings, communicate about your charter, and provide the services you request
• Communication: To respond to inquiries, send booking confirmations, and provide customer support
• Improvement: To understand how our services are used and improve our offerings
• Marketing: To send information about our services, with your consent where required
• Legal Compliance: To comply with applicable laws and regulations
• Safety: To ensure the safety and security of our guests and operations

4. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Processing necessary to fulfill our services to you
• Consent: Your explicit consent for specific processing activities
• Legitimate Interests: Our legitimate business interests, such as improving services and ensuring safety
• Legal Obligations: Compliance with Thai and international laws

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment processing
• Email communications
• Website analytics (such as Google Analytics)
• Customer relationship management

These service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, safety, or property, or that of our guests and the public.

5.3 Business Transfers

In the event of a merger, sale, or transfer of assets, your information may be transferred to the acquiring entity.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking and financial records are typically retained for seven years to comply with Thai tax and accounting regulations.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure servers with restricted access
• Regular security assessments and updates
• Staff training on data protection
• Access controls and authentication requirements

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Under Thai privacy law and applicable international regulations, you have the following rights:

8.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used format.

8.2 Rectification

You may request correction of inaccurate or incomplete personal information.

8.3 Erasure

You may request deletion of your personal information, subject to legal retention requirements.

8.4 Restriction of Processing

You may request that we limit how we use your information under certain circumstances.

8.5 Object to Processing

You may object to processing of your information for marketing purposes or based on legitimate interests.

8.6 Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Thailand. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Thailand. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Thailand.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: